Social Media Views¶
Go to Settings β Social media β Views to set up your Social media views. Views work like a predefined post filter that makes working with them much easier for agents.
Create a New View/Edit View¶
Social media views work the same way as ticket views β fill out the Title and Description, then set up filtering, sorting and colour settings exactly as described there, and assign views to user rights in the view list. The only differences:
- they filter posts instead of tickets,
- they are managed in Settings β Social media β Views.
To use a view only as a folder for organising sub-views, check the Folder only option β the other settings then disappear and you only choose a folder colour.
See Views for the full guide to filtering, sorting, colour settings and the view list.