Social Media Views¶
Go to Settings β Social media β Views to set up your Social media views. Views work like a predefined post filter that makes working with them much easier for agents.
Create a New View/Edit View¶
Social media views work the same way as ticket views β fill out the Title and Description, then set up filtering, sorting and colour settings exactly as described there, and assign views to profiles in the view list. The only differences:
- they filter posts instead of tickets,
- they are managed in Settings β Social media β Views.
To use a view only as a folder for organising sub-views, check the Folder only option β the other settings then disappear and you only choose a folder colour.
See Views for the full guide to filtering, sorting, colour settings and the view list.