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7. Telco Charges


7.01 Daktela SIP Trunk

7.01 Daktela SIP Trunk

The "Daktela SIP Trunk" entails a monthly fee for operating a single SIP (Session Initiation Protocol) trunk between a Daktela Contact Centre installation and the Daktela telecommunications infrastructure. This is a basic requirement for the ability to use Daktela telco services and route calls via Daktela telco infrastructure. The monthly fee associated with Daktela SIP Trunk covers the ongoing usage, maintenance, and support, ensuring that voice communication remains reliable and efficient.

Terms of Service

Daktela provides the User with access to its private network within the VoIP server through this service and, as an additional service, allows Users to connect with networks of other providers. In this service, Daktela guarantees only the functionality of the VoIP server including the setting of user access rights; Daktela does not guarantee data throughput over the internet, nor the actual connection enabled by this service to any telephone numbers and is not responsible for damages and other harms caused thereby. Daktela bears no responsibility for the configuration of the User's network and is not obliged or authorized to perform such network configuration. Unless otherwise agreed, prices for calls to international destinations and possibly other prices valid for a specific service can be found at webcare.daktela.com. If connectivity of a third party is utilised, the User should contact this entity first in case of problems. If a fault on the part of the third party is not proven, the User contacts Daktela, which checks the functionality of the VoIP server and connectivity in its network.

Licensing Options

  • Licensing for the Daktela SIP Trunk is based on a per single SIP trunk basis.


7.02 Other Party's SIP Trunk

7.02 Other Party's SIP Trunk

The "Other Party's SIP Trunk" option is available to customers who prefer to use their own voice provider while integrating it with Daktela's services. In such cases, a cost is incurred to cover the additional maintenance and support fees associated with this arrangement, as Daktela does not operate the telecommunication infrastructure directly. This fee reflects the resources required to ensure compatibility and functionality between the chosen voice provider and the Daktela platform.

Licensing Options

  • Licensing for the Other Party's SIP Trunk is based on a per single SIP trunk basis


7.04 SMS Connect

7.04 SMS Connect

The maximum length of an SMS depends on the format used. The first SMS contains 70 characters with diacritics and 160 characters without diacritics, each additional SMS 67 characters with diacritics and 153 characters without diacritics. The speed of sending SMS is 3-5 SMS per second.


7.1 Virtual SIM O2 (SK)

7.1 Virtual SIM O2 (SK)

Call Returnability: The participant is obliged to properly handle all incoming calls to mobile numbers through which they previously made outgoing calls, either by answering the call or by playing a message clarifying the origin and reason for the call.


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