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Manage Your Activities

You can manage your Opened, Waiting, Postponed and Missed activities in the app. Tap the Activities icon at the bottom of the screen.

Opened, Waiting, Postponed and Missed activities each have their own tab.


Opened

Opened

Tap the Opened tab at the top of the screen to view your open activities:

Tap an activity to open it. You can then work with the activity – calls, chats, emails.


Waiting

Waiting

Tap the Waiting tab at the top of the screen to view your waiting activities:

Tap an activity to Accept or Reject it.

If you Accept an activity, it will open – calls, chats.


Postponed

Postponed

Tap the Postponed tab at the top of the screen to view your postponed activities:

Tap an activity to open a list of actions:

You can open the activity's detail, reopen it so you can keep working with it – emailschats – or delete/close it.


Missed

Missed

Tap the Missed tab at the top of the screen to view your missed activities:

Tap an activity to open a list of actions:

You can open the activity's detail.

If your missed activity is a call, you can call the number back. If it is a missed chat, depending on your queue settings, you may be able to reply.

You can also delete missed activities (if you have the rights).


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