Send an SMS/Facebook/WhatsApp/Viber Message/Instagram DM

Follow these instructions to create a new message from scratch. You can also start composing a message from the CRM module and Tickets. Once you get to the Send message screen, the method is the same.

To start composing a new message, tap the New activity button in the bottom right corner of the screen, then tap the button of the message type you want to send:

The Send message screen will open:

1. Enter a CRM contact or number.

2. Select the queue you want to use to send your message.

3. Select a status.

4. Enter your message.

5. Open a new chat with the selected contact.

6. Send the message. You will return to the screen your were on before you opened the new activity.