Send an SMS/Facebook/WhatsApp/Viber Message/Instagram DM
Follow these instructions to create a new message from scratch. You can also start composing a message from the CRM module and Tickets. Once you get to the Send message screen, the method is the same.
To start composing a new message, tap the New activity button in the bottom right corner of the screen, then tap the button of the message type you want to send:
The Send message screen will open:
Enter a CRM contact or number.
Select the queue you want to use to send your message.
Select a status.
Enter your message.
Open a new chat with the selected contact.
Send the message. You will return to the screen your were on before you opened the new activity.