Behaviour of the mobile app for incoming calls when the app is turned off.
iOS: As soon as a call starts ringing, the mobile app starts running in the background (i.e. after 1 to 2 seconds).
Android: App starts running only when a user accept a call from an incoming call alert. On older devices, the app may take a few seconds to launch, i.e., the call rings but the app is not yet running.
Once the application starts (regardless of the platform), the Daktela device is automatically logged in and registered.
What should I do if I receive the standard notification for incoming calls, like for incoming chats, instead of the expected blue screen notification?
Open the Daktela app in your phone settings
Open Other permissions.
Allow the Show on Lock screen.
Connection Behaviour on Your Mobile Device
When you are on a call with Daktela mobile app, and you receive a GSM call, your mobile internet turns off, and you will lose the connection with your Daktela call.
A call is ringing from a customer's point of view, even if you don't have an internet connection on your device.