Attempts
Go to Listings → Attempts to see a list of your attempts. When a customer tries to reach the contact centre and is not connected to an agent before Max. waiting time runs out in the queue, their attempt will be listed here.
The attempt is not counted if the incoming call does not ring with any operator even if the max. waiting time runs out.
If Max. waiting time runs out while the activity is ringing at an agent, the time the activity is allowed to ring at a specific agent will be added on. However, the attempt will be recorded as unsuccessful immediately after Max. waiting time runs out even if the agent then answers the incoming activity.