Additional Daktela Products

Daktela Mobile App 

The Daktela Mobile App enables you to stay connected to your contact centre from anywhere, at any time, ensuring you can manage your operations efficiently while on the go. It brings the most essential features of your contact centre to your mobile device, allowing seamless communication, management, and monitoring.

Key Features:

• Ticketing: Manage your helpdesk tasks, write emails and comments, edit fields, and access customised views, just like on your PC.

• CRM: Access all contact centre contacts and accounts, initiate calls or send SMS with a tap, and update contact information effortlessly.

• Calls and Chats: Stay connected to live communication channels to ensure timely and efficient service.

• Realtime Monitoring: Use the Real-time panel to track activities, user states, and pauses in your contact centre.

• Wallboards: Monitor live statistics and keep your team on track, no matter where you are.

You need Daktela Mobile App if… 

The Daktela Mobile App is essential for ensuring flexibility and continuity in contact centre operations.

For Remote and Part-Time Operators

Operators working remotely or part-time benefit significantly from the app. For instance, a mother on maternity leave can remain connected when away from her computer, handling tasks from her phone during interruptions. This ensures consistent productivity even in non-ideal conditions.

For Managers and Team Leaders

Managers and team leaders who frequently move between locations - whether driving, attending meetings, or supervising operations—can use the app to stay connected to the contact centre. It enables access to real-time data, decision-making tools, and communication channels, ensuring uninterrupted oversight.

The Daktela Mobile App is not a convenience but a vital tool for maintaining operational efficiency and flexibility in modern contact centres.)

Daktela Desktop App

The Daktela Desktop App is a lightweight and user-friendly phone client connected to your Daktela account. Designed for efficiency and convenience, it ensures you have the essential tools for communication and management right at your fingertips.

Key Features:

• Make and Receive Calls
  The app focuses on calls, enabling you to easily accept incoming calls, make outgoing calls, and work with campaigns directly from your desktop.

• Easy Setup
  Log in to your Daktela account and start calling immediately—no complex setup is required.

• Send SMSs
  Initiate outgoing SMSs or engage in SMS chats, enabling real-time conversations with your customers.

• Manage User States
  Control your availability by starting and ending pauses, logging in and out of queues, and managing your devices. This can be done directly through the app or your operating system tray.

• Monitor Activities
  Access a unified view of your open, waiting, recent, and missed activities, helping you stay on top of your tasks and ensure nothing is overlooked.

Availability

The Daktela Desktop App is available for download on the Microsoft Store and App Store, making it compatible with a wide range of devices and operating systems.

With its streamlined interface and powerful features, the Daktela Desktop App is a valuable tool for staying productive and connected from your desktop.

You need Daktela Desktop App if… 

The Daktela Desktop App offers significant benefits over the web version, ensuring stability, reliability, and enhanced user experience.

Independence from Web Browsers

The desktop app operates independently of web browsers, eliminating issues related to browser cookies or unexpected behaviours. This allows users to work freely in their browser without the risk of disrupting Daktela operations, such as accidentally closing an active tab.

Stability and Efficiency

The desktop app provides a more stable and focused environment for running Daktela. Unlike the web version, it reduces the chances of performance interruptions caused by browser limitations or updates.

Autostart Functionality

The desktop app can be set to launch automatically when the operating system starts. This ensures users are immediately ready to work without the extra step of opening a browser and navigating to the application.

By using the Daktela Desktop App, users gain a more reliable, efficient, and seamless working experience, making it the preferred choice for contact centre operations.

Daktela Workforce Management 

Daktela WFM provides advanced tools to optimise workforce management and enhance customer service efficiency:

• AI-Driven Traffic Forecasting: Predicts required staffing levels using historical data, reducing wait times and balancing workloads.

• Dynamic Agent Utilisation: Creates responsive shift plans based on demand, agent skills, and preferences. Features like self-scheduling and shift-swapping improve engagement and productivity.

• Improved Agent Retention: Supports work-life balance through flexible scheduling, reducing turnover and maintaining service consistency.

• Compliance and Transparency: Ensures adherence to labour regulations and offers accessible schedules for agents and managers, minimising conflicts and fostering trust.

Want to have Daktela Workforce Management? Reach out directly to our expert on workforce management, Zdenek Čech. Send an email to daktela@daktela.com expressing your interest in WFM - your message will be automatically directed to Zdeněk, who will be happy to provide further guidance. 

Are you already using WFM? Check this module on how to set it up.