Custom translations

This section enables bulk translation of following modules:

Statuses
Pauses
Macros
Ticket categories
Fields
Call script fields
Tickets/CRM/Call scripts form sections

Once a module is selected, you will be able to translate the module's items, description, and values. The grid will display the languages into which it has already been translated.

After selecting a specific item:

Information
Module	See in what module this item is
Title	See the original title of the item
Description	See the original description of the item

Translation
Title	Add a new row to translate title to other languages
Description	Add a new row to translate description to other languages (if available)
Options	Add a new row to translate pre-defined option for a field (if available)

In addition to bulk translation, you can translate the aforementioned modules directly from the individual module's detail. To do this, navigate to: Manage → Settings → Select a module → Open an item’s detail.

Find an icon and click on it. Fillout fields as was described above.