Speech-To-Text

The Speech-To-Text integration allows you to send call recordings to your STT converter to be turned into text. It sends the following data to a URL you specify:

• raw wav file call recording data from selected queues

• query strings about the call

  • call ID (e.g. 61ba02b09b3638.15004925)

  • activity unique name (e.g. activities_61ba02b096fee551580206)

  • user unique name (e.g. operator_cz)

  • time (e.g. 15/12/2021 15:58:56)

If the connection to the specified endpoint is unsuccessful, the system will attempt to resend the data 2 more times in the following 6 hours.

How to set up the integration

To start using Speech-To-Text, please send the following to daktela@daktela.com:

• the URL of your Speech-To-Text converter

• the list of queues where you want to use Speech-To-Text

Example of data sent: