Use Blacklists to prevent your contact centre from making or receiving calls and from receiving SMSes from certain numbers. E.g. when you are creating a campaign and importing contacts into it, numbers contained in the blacklist will automatically be omitted. Incoming calls and SMSes from a blocked number will not reach agents and outgoing calls to a blocked number will be terminated.
Create a New Blacklist Entry/Edit a Blacklist Entry
Go to Manage → Settings → Blacklist.
To create a new Blacklist entry from scratch, click Add new.
To use an existing Blacklist entry as a template for your new one, click Clone in the Actions column.
To edit an existing Blacklist entry, click its title.
The Backlist entry details will open.
Blacklist Entry Details
Fill out the entry details. Only Number is a mandatory field.
Enter the number that you want to block. Must be unique – you can only enter each number once.
Enter a description.
Select a blacklist database. You can select:
If you only want to block a number temporarily, enter the date and time when it should stop being blocked. It will remain in the Blacklist database but calls and SMSes will be allowed.
Filled in automatically based on Number. Must be unique.
Filled in automatically – reverse of Normalised CLID.
Filled in automatically – user who created the Blacklist entry.
Filled in automatically – date and time when the entry was created.