Macros are used to grouping actions with tickets. Go to Manage → Tickets → Macros .
Create a New Macro/Edit a Macro
To create a new macro from scratch, click Add new.
To use an existing macro as a template for your new one, click Clone in the Actions column.
To edit an existing macro, click its title.
The macro details will open.
Fill out the Macros Title, then set up the Macro settings below:
Enter a description.
Select on which positon your macro will display.
Show alone/Display as button
Enable to display this macro as a button in your tickets. If not enabled, the macro will be available in the dropdown menu.
Select the colour of your macro button.
Drag a container from the Macros list and drop it into the form field. You can combine more than one macro together. For example, you can combine Reopen macro with the Back macro it will set date for reopening the ticket, save the ticket and return you back on the preview of your tickets.
Save your ticket and return to the preview of your tickets.
Select a category for this macro. By clicking this macro button it will assign the chosen category and save your ticket.
Delete your ticket and return to the preview of your tickets.
Changes parametres of the ticket without saving it.
Calendar notification. If you click this macro button, the window with your notification will open. Fill in the fields and click Save.
Select a ticket priority for this macro. By clicking this macro button it will change the priority and save your ticket.
Reopen time: select the time when the ticket will be reopened. Relative time that should be added to actual time for reopening (e.g. +1 week, 3 days, 7 hours, 2 minutes, 5 seconds)
Parsed time: it will display example of reopenig time.
By clicking this macro button it will set the reopen time and save your ticket.
Select a ticket stage for this macro. By clicking this macro button it will change stage of ticket and save your ticket.
Select a ticket status for this macro. By clicking this macro button it will add the status of ticket and save your ticket.
Check the replace checkbox if you want to replace the old status.
This macro will open a URL address by clicking macro button.
In the URL it is also possible to pass parameters/variables that will be replaced by real values.
Select a user for this macro. By clicking this macro button it will change the owner of the ticket and save your ticket.
Check the replace checkbox if you want to replace the user.
Go to Manage → Tickets → Macros .
Click Change in the right column to edit rights
You can select which user can have right for macro you selected. Check the box in the show column for display your macro in the ticket preview.