Daktela Contact Centre / Administrator / Manage / Settings QA Forms OA forms are used to rate how well agents handle activities. Reviewers can add them in Listings → Activities.Create a New QA Form/Edit a QA FormCreate a New QA Form/Edit a QA FormGo to Manage → Settings → QA Forms to add the QA form to your queues. To create a new QA form from scratch, click Add new.To use an existing QA form as a template for your new one, click Clone in the Actions column.To edit a QA form, click its title.The QA form details will open.QA Form Details QA Form Details Fill out the title and description, then continue with set up your QA forms:Choose sectionsDrag section from the right side menu to the drop field. Name it and write the description.Choose questionsClick Add new to Create a new question. A new window will open.Enter the question into the Title field.Enter the answer into the Answers field and select a number Value this question. To add a new answer click the plus button next to the Value field.Add QA Form to Your QueueAdd QA Form to Your QueueGo to Manage → Settings → QA Forms to add QA form to your queue. Click Queues in the Relations column. Check the queues where you want to use your QA form and click the Save button. ×