Waiting activities are any incoming activities that have not yet been answered and are waiting in a queue.
Answer a Waiting Activity
When there is an incoming activity in a queue that you have rights to, you may see a waiting activity notification at the top of the Main menu.
Click the Waiting activity notification to open the list of the waiting activities. You can open the contact or account in the CRM module by clicking the contact or account name in the notification detail.
Click Accept to answer the activity.
See the specific type of activity for more details: