Skip to main content
Skip table of contents

Queue Sessions

Go to Listings → Sessions → Queues to see when individual contact centre users logged in and out of individual queues and how long their sessions were.

Queue Session List

Queue Session List

When you open Queues, the Time filter will be set to Today by default. If you want to see a different time period, select one of the presets or set up your own.

You can also filter by User and user groups. Check the Crossed out eye symbol to view deactivated users and queues. Click Search to apply your filter.

You can also use the Advanced filter just above the Search button.

To sort your queue sessions by a column, click its title. Click it again to reverse the sorting.

Click Export to open the Export dialog where you can download a table with your queue sessions in .xlsx or .csv format. See Bulk operations for detailed export instructions.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.