Shifts

Active

If it’s currently active and an employee can use it

Holiday

Permission is granted if this shift can be implemented within the designated 'Holiday period'

On Call

If a shift is relevant to an employee whose work involves using one or more queues, this feature disables the check to determine if an employee is connected to a specific queue or not

Allow Shifts to overlap

Allow if this shift can coincide with other shifts Allowing two shifts simultaneously can be permitted, hence not mutually excluded

Specify Days

Choose the days that are pertinent to this shift

Shift Type Name

Name this shift

Abbreviation

The predefined name of this shift, as it will appear in the technical plan, should be a concise and easily memorable text used for the specific request type by all team members

Colour

The abbreviation text’s colour

Background

The abbreviation background’s colour

Description

Describe shift’s purpose

Shift Start

Select the time when does this shift start

Length

Define the amount of hours this shift will last, the starting point is defined in the previous field “Shift Start” 

Range

If you tick this field then you specify the exact time when this shift ends 

The whole time involves all of the breaks during the particular day 

Valid From

Enter the initial day  when this shift can be scheduled 

Valid To

Enter the day after which this shift cannot be scheduled 

Break Type

Select a specific break type

Start

Select a time from which the break may start

Length

Specify the number of hours during which this break can be taken, starting from the time defined in the previous field Start

Range

If you tick this field, you can specify the exact time after which the break can’t be scheduled