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Changelog

2025.10.9

  • Agent module can now access AI Knowledge sources

  • You can now enable your Agent to use your AI Knowledge (uploaded files, websites, etc.) directly from the Agent settings panel

  • This combines the Agent’s conversational intelligence with your organization’s private knowledge base for more accurate, informed, and cost-efficient responses

  • image-20251012-125559.png

  • Asynchronous mode for AI Agent

  • AI Agent will respond with placeholder message while the final response is processed

  • Suitable for Voice channel and complex queries

  • Mail AI goals tracking

  • Mail AI actions are now automatically tracked with goals - Email Sent, Email Forwarded, Email Suggested, Email Suggestion Used (for supported integrations) and others.

  • Dashboard → General: “Email actions over time” graph
  • Dashboard → Goals: compare and analyze specific goals
  • Discussion Detail: view Mail AI goals alongside other goals in Goals widget
  • image-20251012-105706.png

  • Product recommender improvements

  • Possibility to prioritize products within a category

  • Added keyword search in product description/name

2025.8.3

  • New login page

2025.7.16

  • New LLM Agent module

  • Module that can lead the conversation (answer or ask further questions)

  • You can specify the output paths that will stop the module in answering
  • You can specify if (and which) integrations are available to the Agent
  • 25-7-16.png

2025.7

  • New Dashboard in admin

  • Specific Dashboard for each channel (chat/voice/mail)

  • Possible to add custom dashboards (contact our support)
  • This will later replace Statistics menu
  • 25-7-1.png

  • Improved context section in discussion detail

  • You are now able to click on context value and see it formatted correctly

  • Better formatting
  • 25-7-2.png

2025.6

  • Undo/Redo in dialog builder

  • Press Ctrl+Z/Y or use buttons in Dialogs bottom panel

  • image-20250722-143910.png

  • Dialog flow heatmap (Beta)

  • When you filter out your your discussions you can visualize them in Dialog flow