5. Service Level Plans

5.01 – 5.03 SLA Plans

We provide a range of Service Level Agreement (SLA) plans to accommodate the diverse needs of our clients. These plans are designed to offer varying levels of support and response times, tailored to specific business requirements.

The following plans are available:

• SLA Basic (5.01) - included in all installations for free of charge

• SLA Premium (5.02)

• SLA Enterprise (5.03)

For more detailed information about our SLA plans, please refer to our public SLA terms documentation available on the web page Legal.