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      Compliance
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      Daktela Features
      • 1. Core Licenses
      • 2. Supplementary Licenses
      • 3. License Bundles
      • 4. Add-On Bundles
      • 5. Service Level Plans
      • 6. Support & Work Charges
      • 7. Telco Charges
      • 8. Essentials
      • 9. Other
    • Theoretical Background for Using Daktela V6
    • Daktela V6 API: developing a custom agent interface
    • HA Cluster
    • Daktela Maximum Limits
    Daktela Mobile App
    • Log In
    • Get Started
    • Dashboard
    • Notifications
    • Work with Calls
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    • Receive Emails and Work With Tickets
    • Work with Chats
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    • Manage Your Activities
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    • Cloud Phone User
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    Integrations
      Authentication Integrations
      • Active Directory
      • Azure AD (Entra ID)
      • Generic OAuth 2.0 SSO
      • Google
      CRM Synchronisation Integrations
      • Dynamics 365
      • Money S4/S5
      • Pipedrive
      • Pohoda
      • Prestashop
      • Raynet CRM
      • Salesforce
      • Shoper
      • Shoptet
      • Skyshop
      • SugarCRM
      • WooCommerce
      • Billingo
      • HubSpot
      • Helios Green Integration
      • K2
      External Libraries
      • Aristotelos
      • Google BigQuery & Looker Studio
      • Generic PBX Device Sync
      • Two-Way JIRA Integration
      • Azure Email Tenant Application
      CTI Panels
      • Hubspot CTI Panel
      • Salesforce CTI Panel
      • SAP CTI Panel
      Development and API Integrations
      • REST API
      • PHP SDK
      • JavaScript SDK
      • Dart SDK
      Other Integrations
      • Events – Integration
      • Daktela Hub
      • ClickUp
      • MS Teams
      • Pipedrive - deals and leads
      • Slack
      • Zapier
      • iFrame widget
      • Screen pop
      • Speech-To-Text
  • Daktela Desktop App
  • How can we assist you?
    • Daktela's not working
    • I can't see the Daktela login page
    • I am unable to log in to the web interface
    • The user is not in a 'ready' state
    • How to help us with a quick diagnosis of your problem
    • Customer support specification
    Work Force Management
      Daktela WFM Introduction
      • Logging into Daktela WFM
      • WFM Users
      • WFM Planning Settings
      • WFM Planning
    • Dashboard
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      • Coverage/Require
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    • Settings
    • Resource
      • Swagger
  • Daktela Browser Extension
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    • Presence state
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    • Edit Your Profile
    Daktela User Documentation
      AI Functions
      • Daktela Copilot
      • Smart Call Transcript
      • AI Topics
      • AI QA
      • Answering Machine Detection
      • AI Categorisation and Tagging
      Agent
      • Log in to Daktela
      • Get Started
      • Incoming Calls
      • Outgoing Calls
      • Email
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      • Facebook | Viber | WhatsApp | Instagram DM
      • Activity Widgets
      • Activities in Sidebar
      • Dashboard
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        • Facebook Comments
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      • CRM
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      Team Leader
      • Blacklist
      • Knowledge Base
      • Listings
          Interactions
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        • Activities
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        • Sessions
        • User Tracing
        • Audit and Batches
      • Campaign Records
      • Application
        • Realtime
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        • SMS Server
        • Announcements
        Reporting
        • Statistics
        • Reports
        • Analytics
      • Bulk Operations
      • Filtering and Filter Schemes
      Administrator
        Manage
          Users
          • List of Users
          • User types
          • Accesses
          • Rights
          • Call Permissions
          • External Users
          Devices
          • SIP Devices
          • Daktela Devices
          • External Numbers
          • MS Teams Devices
          • Provisioning
          Queues
          • Calls Inbound
          • Calls Outbound
          • Outbound Campaigns
            • Preview Campaign (Manual)
            • Progressive Campaign
            • Predictive Campaign (Dialler)
            • Robocaller
          • Email Queue
          • SMS Queue
          • Web Chat Queue
          • Web Click To Call
          • Facebook Messenger Queue
          • Social Media Queue
          • Viber Queue
          • WhatsApp Queue
          • Custom Queue
          • Instagram DM Queue
          Call Scripts
          • Custom Call Scripts
          CRM Settings
            Databases
            • Contacts Database Form Settings
            • Accounts Database Form Settings
          • CRM Record types
          • Blacklist Database
        • Knowledge Base Settings
        • Ticket Settings
          • Views
          • Categories
          • SLA
          • Macros
        • Social Media Views
        • Routings
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          Settings
          • Groups
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        • Integrations
        • Licensing
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        SIP Phone Setup
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          • Daktela SW Phone
          • WebRTC Client
          • MicroSIP
          • Telephone (macOS)
          • Zoiper 5
          • Linphone
          • Answer Calls on Phones Without Auto-Answer
          HW Phones
          • Cisco SPA
          • Yealink phones
          • Gigaset
          • Setting of External XML Address Book on Yealink Phones
          • Phone Accessories
      • Remote Support
      • General Information and Tips
      A Quick Start Guide for Admins
      • Basic Daktela Setup
      • Advanced Daktela Setup
      • Additional Daktela Products
      • Daktela's Integrations
      Other Resources
      • FAQ
      • Daktela PBX Diagram and Overview
      • Minimum Requirements
      • Connecting to Your PBX: Network Configuration
    • Daktela Glossary
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Daktela Help Center

Learn how to configure, use and improve your Daktela experience.

  • Daktela Contact Centre

  • Daktela Contact Centre

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  • Daktela Mobile App

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  • Daktela Desktop App

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  • Daktela Browser Extension

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  • Daktela WFM

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  • Help Centre

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