Breadcrumbs

Custom translations

This section enables bulk translation of following modules:

  • Statuses

  • Pauses

  • Macros

  • Ticket categories

  • Fields

  • Call script fields

  • Tickets/CRM/Call scripts form sections

Once a module is selected, you will be able to translate the module's items, description, and values. The grid will display the languages into which it has already been translated.

After selecting a specific item:

Information


Module

See in what module this item is

Title

See the original title of the item

Description

See the original description of the item

Translation


Title

Add a new row to translate title to other languages

Description

Add a new row to translate description to other languages (if available)

Options

Add a new row to translate pre-defined option for a field (if available)

In addition to bulk translation, you can translate the aforementioned modules directly from the individual module's detail. To do this, navigate to: Manage → Settings → Select a module → Open an item’s detail.

Find an image-20241024-073605.png icon and click on it. Fillout fields as was described above.