Licensing

Module description

In this module, you can add or remove licences yourself. Your changes will happen immediately as there’s no need to contact sales department.

Any changes you make here will affect your montly invoice!

If you don’t see the Licencing module, first check yor Accesses. If you can’t see the module there, please, contact sales.

Access to the Licensing module

• Go to: Manage → Users → Accesses

• Open an Access and go to the Manage tab

• Scroll down to the Licensing section

• Depending on how you want the user to work in the module:

  • Tick the Access checkbox if you only want the user to view your current licences.

  • Tick the Update checkbox if you want the user to be able to add and remove licences.

Manage licenses

Adding licences:

• Licences can be added for either the current month or the upcoming month.

• If a licence is added for the current month, it will automatically extend to the next month as well. You can adjust this as needed.

• Your changes will only take effect after you click Save and confirm them in your cart.

Removing licences

• Current Month: Licence reductions are not allowed.

• Next Month: Licence reductions are permitted only if you have already removed the licence usage, e.g. by removing queue logins or removing users.

Call recording (supplementary licences): if the retention period is set to 14 days or fewer, the recording will not incur any charges.

Additional specifications for:

Outbound Licence

To use the outbound licence, a user has to purchase a voice licence.

Power Pack

Activate the Power Pack using the switch at the top of the card.

1. Set up Usage Limits:

   • Enter the maximum number of Power Packs you want to spend per service. Once you have used the selected number, the specific service will stop working until the subsequent month.

2. Set up Power pack features:

   • Set up Smart routing in your email queues.

   • Set up AI Topics in any queue types. For calls, you must also have Speech-to-Text turned on.

   Set up AI QA in Manage → Settings → QA Forms by allowing the use of a form for AI QA, then select the form in the queue where you want to use it.

Speech-to-Text

Activate Speech-to-Text using the switch at the top of the card.

1. Set up Usage Limits:

   • Enter the maximum number of minutes you want to spend over the base pack of 5000 minutes. E.g. if you want to spend max 7000, enter 2000. Once you have used the selected number, STT will stop working until the subsequent month.

   • Leave empty to use STT without a limit. 

2. Set up specific STT configuration in your call queues.

Cart

Once you have adjusted your licences, click Save. A shopping cart will display the changes you have made. Please check them carefully. 

After you are satisfied that they are correct, click Save again. You will be able to use your licences immediately.

Licence usage

Click the button in the top right corner to open an overview of which agents use which licences. You can check the licence types at the top filter specific types.