Needs Documentation¶
Need's Detail¶
This section outlines the configuration options for creating and managing needs within the Daktela WFM system.
Configuration Fields¶
| Field | Description |
|---|---|
| Holiday | "Allow if the need will be used in Holiday, it doesn't matter which day it is" |
| Type of Day | Two options: (1) Specify exact number of days for automatic selection, or (2) Use Day Picker to manually select relevant days |
| Skill | "Select the skill that might be generated by this need" |
| Workplace | "Choose the workplace where this need will be automatically integrated into its settings" |
| Period | "Select the period during which this need may be requested. If no specific period is chosen, the need will automatically apply to all periods within the designated workplace" |
| Min | "Enter the minimum amount of agents who might use this need" |
| Need Start | "Define the start time of this need" |
| Length | "Define the amount of hours this need will last, the starting point is defined in the previous field" |
| Range | When enabled, allows specification of exact end time for the need |
| Description | Document the purpose and details of the need |