Breadcrumbs

Presence state

Daktela's system features various state indicators. Users can observe a status dot or icon, providing them with information regarding the availability and activity of other users. Each indicator has a distinct meaning, which is crucial for the effective functioning and coordination of the team.

Visual display

Interpretation

Grey dot

  • A Contact Centre user is online and does not have a device.

  • A Cloud Phone user is offline or his/her device is offline.

Green dot

  • A Contact Centre user has an available device and is not on pause.

  • A Cloud Phone user has an online device only but isn’t logged in.

User is missing in presence

  • When a user is unready or offline.

Icon on the phone

  • When a user is on a call.

Badge with the name of the pause

  • When a user is on this type of pause.