Platform Specifics

Behaviour of the mobile app for incoming calls when the app is turned off.

• iOS: As soon as a call starts ringing, the mobile app starts running in the background (i.e. after 1 to 2 seconds).

• Android: App starts running only when a user accept a call from an incoming call alert. On older devices, the app may take a few seconds to launch, i.e., the call rings but the app is not yet running.

• Once the application starts (regardless of the platform), the Daktela device is automatically logged in and registered.

What should I do if I receive the standard notification instead of the expected blue screen notification?

Open the Daktela app in your phone settings and allow the notification permission."

On Xiaomi Phones:

1. Open the Daktela app in your phone settings and allow the notification permision.

2. Open Other permissions.

3. Allow the Show on Lock screen and Open new windows while running in the background.

Connection Behaviour on Your Mobile Device

• When you are on a call using the App and you receive a GSM call, your mobile internet turns off, meaning your call in the App will disconnect. If you end your GSM call within 10 seconds, the original call will reconnect.

• When you have a mobile device, calls to the mobile app ring from the caller’s point of view even if you don't have an internet connection on your device. You can set up a GSM Redirect as a backup.

• If you experience calls breaking up, the most common reason is data connectivity. If you are sure your connectivity speed is sufficient and experience breaking up calls repeatedly, please get in touch.

• The behaviour above is consistent with other VoIP phone applications such as WhatsApp.