2. Supplementary Licenses

2.01 Cloud Phone User

The Cloud Phone User product by Daktela Contact Centre extends the communication capabilities, offering flexible options for connecting and engaging the company users with your clients through inbound and outbound calls.

Features

SIP Device Connectivity: Easily link a SIP device (hardware or software) to the Daktela platform, enabling efficient inbound and outbound calls with a pack of simple routing choices
Daktela Mobility Applications: Utilize Daktela Mobility applications, including the Daktela Mobile App, Daktela Desktop, and Daktela Web Extension, to connect to the Daktela platform, transforming them into functional phone devices
Daktela Cloud Phone Interface: Access the Daktela Cloud Phone interface, allowing harnessing an array of extended functionalities for call-related activities

Licensing Options

Named User License (2.01)

System Requirements

To utilize the SMS Channel License, ensure that your system meets the following requirements:

SIP device (hardware or software) for SIP device connectivity, or
Compatible Daktela Mobility application for utilizing them as phone devices

2.02/2.52 3 Months Call Recording / User

The 3 Months Call Recording product by Daktela Contact Centre offers a convenient solution for capturing and storing call interactions handled by specific users. Each user uses this package multiple times if more months of recording are required.

Features

Call Recording: Record and archive call interactions managed by designated users for three months.

Licensing Options

Named User License (2.02)
Concurrent User License (2.52)

System Requirements

To utilize the SMS Channel License, ensure that your system meets the following requirements:

Active Daktela Contact Centre (with Voice License) or Daktela Cloud Phone subscription
Compatible hardware or software for call handling

2.03 Back-office User

The Back Office User product offered by Daktela Contact Centre introduces a solution for commenting and editing ticket parameters, enhancing ticket management capabilities.

Features

Ticket Management: Comment on and edit ticket parameters, allowing for efficient and organized back-office ticket handling.

Licensing Options

Named User License (2.03)

2.04 Custom Activity License

The Custom Activity License by Daktela Contact Centre offers a versatile solution for working with and managing custom activities, enhancing operational flexibility.

Features

Custom Activity Handling: Manage and work with custom activities, providing the flexibility to tailor operations to unique business needs.

Licensing Options

Named User License (2.04)