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AI Functions

Daktela Copilot
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Application

Realtime
Wallboards
Fax Server
SMS Server
Announcements

Reporting

Statistics
Reports
Analytics

Bulk Operations
Filtering and Filter Schemes

Administrator

Manage

Users

List of Users
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Devices

SIP Devices
Daktela Devices
External Numbers
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Provisioning

Queues

Calls Inbound
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Outbound Campaigns

Preview Campaign (Manual)
Progressive Campaign
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Robocaller

Email Queue
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Web Chat Queue
Web Click To Call
Facebook Messenger Queue
Social Media Queue
Viber Queue
WhatsApp Queue
Custom Queue
Instagram DM Queue

Call Scripts

Custom Call Scripts

CRM Settings

Databases

Contacts Database Form Settings
Accounts Database Form Settings

CRM Record types

Knowledge Base Settings

Ticket Settings

Views
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SLA
Macros

Social Media Views

Routings

Call Routings
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SMS Routings
Web Chat Routings
Click-to-Call Routings
Facebook Routings
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Viber Routings
Instagram DM Routings

Settings

Blacklist
Groups
Pauses
Statuses
Tabs
Templates
Time Groups
Custom translations
QA Forms
Events
Event configuration
Agent Greetings

Integrations

Authentication Integrations

Active Directory
Azure AD (Entra ID)
Generic OAuth 2.0 SSO
Google

CRM Synchronisation Integrations

Dynamics 365
Money S4/S5
Pipedrive
Pohoda
Prestashop
Raynet CRM
Salesforce
Shoper
Shoptet
Skyshop
SugarCRM
WooCommerce
Billingo
HubSpot
Helios Green Integration
K2

External Libraries

Aristotelos
Google BigQuery & Looker Studio
Generic PBX Device Sync
Jira
Azure Email Tenant Application

Other Daktela Customisation Integrations

Events – Integration
iFrame widget
Screen pop
Speech-To-Text
Salesforce CTI Panel

Development and API Integrations

REST API
PHP SDK
JavaScript SDK
Dart SDK

Analytics Settings
Licensing
Global settings
System state

SIP Phone Setup

SW Phones

Daktela SW Phone
WebRTC Client
MicroSIP
Telephone (macOS)
Zoiper 5
Linphone
Answer Calls on Phones Without Auto-Answer

HW Phones

Cisco SPA
Yealink phones
Gigaset
Setting of External XML Address Book on Yealink Phones
Phone Accessories

Remote Support
General Information and Tips

A Quick Start Guide for Admins

Basic Daktela Setup
Advanced Daktela Setup
Additional Daktela Products
Daktela's Integrations

Other Resources

FAQ
Daktela PBX Diagram and Overview
Minimum Requirements
Connecting to Your PBX: Network Configuration

Daktela Glossary

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HW Phones

Cisco SPA
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Gigaset
Setting of External XML Address Book on Yealink Phones
Phone Accessories

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