Contact Centre

Welcome to the Daktela Contact Centre documentation. Select a section below to get started.

Sections

• AI Functions

  Daktela Copilot, AI QA, AI Topics, Smart Call Transcript, and more AI-powered features.

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• Agent

  Everything agents need: calls, email, webchat, SMS, tickets, dashboard, and CRM.

  Get Started

• Team Leader

  Listings, interactions, reporting, analytics, and team management tools.

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• Setup Guides

  Step-by-step guides from empty instance to working setup: calls, email, web chat, WhatsApp, helpdesk and more.

  Pick a guide

• Administrator

  Channel hubs, helpdesk, users, devices, CRM, routings and system settings.

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• Other Resources

  Glossary, PBX diagrams, network configuration, and FAQ.

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