Go to Listings → Sessions → Idle to see when individual contact centre users were logged in and ready but had no activities.
When you open Idle, the Time filter will be set to Today by default. If you want to see a different time period, select one of the presets or set up your own.
You can also filter by User and user groups. Check the Crossed out eye symbol to view deactivated users and queues. Click Search to apply your filter.
You can also use the Advanced filter just above the Search button.
To sort your idle sessions by a column, click its title. Click it again to reverse the sorting.
Click Export to open the Export dialog where you can download a table with your idle session in .xlsx or .csv format. See Bulk operations for detailed export instructions.