We can help you get set up or find a solution to a technical difficulty remotely using different desktop sharing and control software:
TeamViewer
TeamViewer
Download TeamViewer 11 from our web (we support version 11).
![](../../../__attachments/202506304/v6_remote_help_teamviewer1.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)
Run the downloaded file.
![](../../../__attachments/202506304/v6_remote_help_teamviewer2.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)
Select whether you want to install or just run and then select type of use (if you don't have a license, choose non-commercial use).
![](../../../__attachments/202506304/v6_remote_help_teamviewer3.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)
![](../../../__attachments/202506304/Screenshot%202021-03-31%20at%2014.14.31.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)
AnyDesk
AnyDesk
![](../../../__attachments/202506304/v6_remote_help_anydesk1.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)
![](../../../__attachments/202506304/v6_remote_help_anydesk2.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)
Google Desktop Sharing
Google Desktop Sharing
You need to have Google Chrome browser installed.
You need to have an active Google account (on-demand access will be provided by technical support).
Add the Chrome Remote Desktop app from the Chrome web store to your browser.
![](../../../__attachments/202506304/v6_remote_help_chrome_remote_desktop1.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)
Add new application
![](../../../__attachments/202506304/v6_remote_help_chrome_remote_desktop2.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)
After you add the app, a new tab with your available applications will open (if it doesn't, enter chrome://apps/ into the address bar).
![](../../../__attachments/202506304/v6_remote_help_chrome_remote_desktop3.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)
Authorise access to your computer.
![](../../../__attachments/202506304/v6_remote_help_chrome_remote_desktop4.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)
![](../../../__attachments/202506304/v6_remote_help_chrome_remote_desktop5.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)
![](../../../__attachments/202506304/v6_remote_help_chrome_remote_desktop6.png?inst-v=49056951-f3d5-4c9c-8517-c25671bc0f5f)