We are about to upgrade your Daktela V6 cloud platform to the latest version – 6.23. As always, we have put together a list of the features we have included, their descriptions and where you can find them in our product. We hope you like them and that they make your work easier and more productive.
The Daktela Team
Instagram Direct Messages (already from version 6.23.2)
Instagram joins Facebook Messenger, WhatsApp and Viber on the list of supported DM platforms. You can now chat with your customers directly from Daktela and make sure none of your conversations go unanswered.
Emoji and Updated Chat Look
Emoji are an important part of online communication and to make your job easier in this regard, we have added emoji to all our chats. In web chats, your customers will also be able to react to messages from your agents using emoji. On top of that, we have updated the look and feel of our chat interface.
Where can I find this?
The emoji picker will be available in all your chats automatically – no need to turn anything on.
To enable emoji reactions to agent messages, go to Manage → Routings → Web chats → Connectors and check Allow emoji reactions.
Export from CRM to Campaign Records
You can now create Records for your outbound campaigns directly from the CRM module. Simply select or filter the CRM entries you want to include in your campaign, click Export to Records, select the campaign they should be part of and pair your form fields.
When your agents forget their password, they will now be able to reset it themselves using their login name and authentication email without involving their supervisor
Don’t miss a thing. Get notified for:
New messages in your open chats
Open activities where the agent has not been active for a while
Rescheduled calls in Manual campaigns
Ticket Background Change Notifications
No more surprises when collaborating on a ticket. Receive a toast notification when an open ticket is edited by someone else or an event.
Export and Import Decision Trees and Events
Moving a complex decision tree or event from a development to a production environment will be made much easier thanks to the new export and import functionality.
Where can I find this?
You can find the Export button in the details of one of your Decision trees or Events.
You can now sync your HubSpot with the Daktela CRM module to keep all your contact information up to date.