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Employees

Basic Settings

Top Panel

Field Description
Active Allow if an employee is currently active
Access Allow an employee to access the WFM source. If an employee does not have this permission, they can still have scheduled shifts but will need assistance to log in to WFM
Adult -

Employee's Personal Details

Employee Detail

Field Description
First Name Enter employee's first name
Last Name Enter employee's last name
Username Create a username for the employee. This username will be used not only for logging into the system but also as the username for the specific source the employee operates in
Personal Number Enter employee's personal number
E-mail Enter employee's email
Phone Number Enter employee's phone number
External ID It's used to identify a specific user across several different sources
Roles Predefine rights and accesses allowed for an employee within a WFM source
Timezone Select a timezone aligned with the employee's location and working hours
WFM Specify the source from which employee data synchronizes with WFM
Call Centre Verify the employee uses the correct queue
Password Create a password for WFM-only employees
Confirm Password Confirm the password

Employee Working Conditions

Skills

Field Description
Skill Name Skill pertains to the type of work that is pertinent to the individual employee
Level of Competence Select employee's seniority level
Actions Remove/edit

Contract

Field Description
Holiday Period Allow work during holiday period
Night Shifts Allow night shift assignments
Contract Name Select contract type
Contract Start Beginning date of contractual agreement
Contract End Termination date of contractual agreement

Contract Time Conditions

Note: Organizations may set either daily or monthly hour limits, but not both.

Field Description
Day Hours Limit Maximum hours per single day
Week Hours Limit Maximum hours per week
Number of Hours per Day Total scheduled hours in a single day
Min Continuous Rest per Week Minimum consecutive rest hours
Min Break Hours per Day Minimum break duration within a day
Min Break Hours per Day Splitted Additional breaks below the defined limit
Break at least After Hours Break timing requirement
Month Hours Limit Maximum hours per month

Shifts

Field Description
Shift Select the shifts permitted for an employee. By default, all shifts are permitted
Breaks Enable and configure breaks
Actions Remove/edit

Breaks

Field Description
Break Name Select break from settings
Period Type of subsidy (weekly, monthly, daily)
Subsidy/h Amount of hours for selected subsidy type
Actions Remove/edit

Structure

Field Description
Superior Define the employee's supervisor
Subordinate Define who reports to this employee

Forecast

Field Description
Send User to AI for Automatic Planning AI automatic planning is utilised for employees with predefined working conditions
Allow Work from Home Permit remote work when job requirements allow
Only Work from Home Allow if physical presence isn't required
Morning Preference scale (1-100; <50 indicates preference against)
Afternoon Preference scale (1-100; <50 indicates preference against)
Holiday Preference scale (1-100; <50 indicates preference against)
Night Preference scale (1-100; <50 indicates preference against)
Weekend Preference scale (1-100; <50 indicates preference against)

Vacation Fund

Field Description
Name of Request Type Name the request type
Year Select the year for this request type
Fund/Exhausted Specify available hours for this year
Actions Remove/edit