Employees
Basic Settings
Top Panel
| Field |
Description |
| Active |
Allow if an employee is currently active |
| Access |
Allow an employee to access the WFM source. If an employee does not have this permission, they can still have scheduled shifts but will need assistance to log in to WFM |
| Adult |
- |
Employee's Personal Details
Employee Detail
| Field |
Description |
| First Name |
Enter employee's first name |
| Last Name |
Enter employee's last name |
| Username |
Create a username for the employee. This username will be used not only for logging into the system but also as the username for the specific source the employee operates in |
| Personal Number |
Enter employee's personal number |
| E-mail |
Enter employee's email |
| Phone Number |
Enter employee's phone number |
| External ID |
It's used to identify a specific user across several different sources |
| Roles |
Predefine rights and accesses allowed for an employee within a WFM source |
| Timezone |
Select a timezone aligned with the employee's location and working hours |
| WFM |
Specify the source from which employee data synchronizes with WFM |
| Call Centre |
Verify the employee uses the correct queue |
| Password |
Create a password for WFM-only employees |
| Confirm Password |
Confirm the password |
Employee Working Conditions
Skills
| Field |
Description |
| Skill Name |
Skill pertains to the type of work that is pertinent to the individual employee |
| Level of Competence |
Select employee's seniority level |
| Actions |
Remove/edit |
Contract
| Field |
Description |
| Holiday Period |
Allow work during holiday period |
| Night Shifts |
Allow night shift assignments |
| Contract Name |
Select contract type |
| Contract Start |
Beginning date of contractual agreement |
| Contract End |
Termination date of contractual agreement |
Contract Time Conditions
Note: Organizations may set either daily or monthly hour limits, but not both.
| Field |
Description |
| Day Hours Limit |
Maximum hours per single day |
| Week Hours Limit |
Maximum hours per week |
| Number of Hours per Day |
Total scheduled hours in a single day |
| Min Continuous Rest per Week |
Minimum consecutive rest hours |
| Min Break Hours per Day |
Minimum break duration within a day |
| Min Break Hours per Day Splitted |
Additional breaks below the defined limit |
| Break at least After Hours |
Break timing requirement |
| Month Hours Limit |
Maximum hours per month |
Shifts
| Field |
Description |
| Shift |
Select the shifts permitted for an employee. By default, all shifts are permitted |
| Breaks |
Enable and configure breaks |
| Actions |
Remove/edit |
Breaks
| Field |
Description |
| Break Name |
Select break from settings |
| Period |
Type of subsidy (weekly, monthly, daily) |
| Subsidy/h |
Amount of hours for selected subsidy type |
| Actions |
Remove/edit |
Structure
| Field |
Description |
| Superior |
Define the employee's supervisor |
| Subordinate |
Define who reports to this employee |
Forecast
| Field |
Description |
| Send User to AI for Automatic Planning |
AI automatic planning is utilised for employees with predefined working conditions |
| Allow Work from Home |
Permit remote work when job requirements allow |
| Only Work from Home |
Allow if physical presence isn't required |
| Morning |
Preference scale (1-100; <50 indicates preference against) |
| Afternoon |
Preference scale (1-100; <50 indicates preference against) |
| Holiday |
Preference scale (1-100; <50 indicates preference against) |
| Night |
Preference scale (1-100; <50 indicates preference against) |
| Weekend |
Preference scale (1-100; <50 indicates preference against) |
Vacation Fund
| Field |
Description |
| Name of Request Type |
Name the request type |
| Year |
Select the year for this request type |
| Fund/Exhausted |
Specify available hours for this year |
| Actions |
Remove/edit |