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8. Essentials
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Theoretical Background for Using Daktela V6
Daktela V6 API: developing a custom agent interface
HA Cluster
Daktela Maximum Limits

Mobilní aplikace Daktela

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Dashboard
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FAQ

Integrations

Authentication Integrations

Active Directory
Azure AD (Entra ID)
Generic OAuth 2.0 SSO
Google

CRM Synchronisation Integrations

Dynamics 365
Money S4/S5
Pipedrive
Pohoda
Prestashop
Raynet CRM
Salesforce
Shoper
Shoptet
Skyshop
SugarCRM
WooCommerce
Billingo
HubSpot
Helios Green Integration
K2

External Libraries

Aristotelos
Google BigQuery & Looker Studio
Generic PBX Device Sync
Two-Way JIRA Integration
Azure Email Tenant Application

CTI Panels

Hubspot CTI Panel
Salesforce CTI Panel
SAP CTI Panel

Development and API Integrations

REST API
PHP SDK
JavaScript SDK
Dart SDK

Other Integrations

Events – Integration
Daktela Hub
ClickUp
MS Teams
Pipedrive - deals and leads
Slack
Zapier
iFrame widget
Screen pop
Speech-To-Text

Daktela Desktop App

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I am unable to log in to the web interface
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How to help us with a quick diagnosis of your problem
Customer support specification

Work Force Management

Daktela WFM Introduction

Logging into Daktela WFM
WFM Users
WFM Planning Settings
WFM Planning

Dashboard
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Swagger

Daktela Browser Extension

Daktela Cloud Phone

Get Started
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Edit Your Profile

Daktela User Documentation

AI Functions

Daktela Copilot
Smart Call Transcript
AI Topics
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AI Categorisation and Tagging

Agent

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Incoming Calls
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Email
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SMS
Facebook | Viber | WhatsApp | Instagram DM
Activity Widgets
Activities in Sidebar
Dashboard
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Social Media

Facebook Comments
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CRM
My Profile
Microsoft Teams

Team Leader

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Activities
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User Tracing
Audit and Batches

Campaign Records

Application

Realtime
Wallboards
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Reporting

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Bulk Operations
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Administrator

Manage

Users

List of Users
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External Users

Devices

SIP Devices
Daktela Devices
External Numbers
MS Teams Devices
Provisioning

Queues

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Outbound Campaigns

Preview Campaign (Manual)
Progressive Campaign
Predictive Campaign (Dialler)
Robocaller

Email Queue
SMS Queue
Web Chat Queue
Web Click To Call
Facebook Messenger Queue
Social Media Queue
Viber Queue
WhatsApp Queue
Custom Queue
Instagram DM Queue

Call Scripts

Custom Call Scripts

CRM Settings

Databases

Contacts Database Form Settings
Accounts Database Form Settings

CRM Record types
Blacklist Database

Knowledge Base Settings

Ticket Settings

Views
Categories
SLA
Macros

Social Media Views

Routings

Call Routings
Email Routings
SMS Routings
Web Chat Routings
Click-to-Call Routings
Facebook Routings
WhatsApp Routings
Viber Routings
Instagram DM Routings

Settings

Groups
Pauses
Statuses
Tabs
Templates
Time Groups
Custom translations
QA Forms
Events
Event configuration
Agent Greetings

Analytics Settings
Integrations
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Global settings
System state

SIP Phone Setup

SW Phones

Daktela SW Phone
WebRTC Client
MicroSIP
Telephone (macOS)
Zoiper 5
Linphone
Answer Calls on Phones Without Auto-Answer

HW Phones

Cisco SPA
Yealink phones
Gigaset
Setting of External XML Address Book on Yealink Phones
Phone Accessories

Remote Support
General Information and Tips

A Quick Start Guide for Admins

Basic Daktela Setup
Advanced Daktela Setup
Additional Daktela Products
Daktela's Integrations

Other Resources

FAQ
Daktela PBX Diagram and Overview
Minimum Requirements
Connecting to Your PBX: Network Configuration

Daktela Glossary

API Docs
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Přihlásit se
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Dashboard
Oznámení
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Menu aplikace

Editovat profil
Zobrazit Výpisy
Pracovat s Realtime
Otevřít své Wallboardy
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Přepnout uživatele mobilní aplikace
Spravovat předvolby
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