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How to help us with a quick diagnosis of your problem

šŸ¤” A more accurate description of the behavior is key to a quick solution.

šŸŒ± What can I do?

To solve your problem as quickly as possible, we will need the most accurate description of its symptoms. To speed up communication and resolution, please prepare the following information that will be important for our technicians.

  • Does the problem affect one or multiple users?

  • Has the problem occurred once or repeatedly?

  • When was the system last fully functional?

  • Is it possible to simulate the problem? If so, how?

  • Have any setting adjustments been made before the problem occurred?

If possible, please always provide us with examples of situations in which the error behavior occurred with the maximum amount of information (user name, time, caller or callee phone number, etc.).

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