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Custom translations

This section enables bulk translation of following modules:

  • Statuses
  • Pauses
  • Macros
  • Ticket categories
  • Fields
  • Call script fields
  • Tickets/CRM/Call scripts form sections Once a module is selected, you will be able to translate the module's items, description, and values. The grid will display the languages into which it has already been translated. After selecting a specific item:
Information
Module See in what module this item is
Title See the original title of the item
Description See the original description of the item
Translation
Title Add a new row to translate title to other languages
Description Add a new row to translate description to other languages (if available)
Options Add a new row to translate pre-defined option for a field (if available)
In addition to bulk translation, you can translate the aforementioned modules directly from the individual module's detail. To do this, navigate to: Manage → Settings → Select a module → Open an item’s detail .
Find an
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icon and click on it. Fillout fields as was described above.