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Other Resources

Additional documentation covering compliance, licensing, and technical references.

Compliance

Daktela adheres to industry standards and regulations to ensure data security and operational integrity.

Standard Description
GDPR General Data Protection Regulation compliance for handling personal data
MiFID II Markets in Financial Instruments Directive for financial services
DORA Digital Operational Resilience Act for IT security in finance
ISO Certification International standards certification
GDPR AI & GPT Data protection considerations for AI features

Licensing & Features

Understand Daktela's licensing model and available features.

Resource Description
Core Licenses Essential licenses for Daktela platform
Supplementary Licenses Additional functionality licenses
License Bundles Pre-packaged license combinations
Add-On Bundles Extended feature packages
Service Level Plans Support and service tier options
Support & Work Charges Pricing for support services
Telco Charges Telecommunications pricing

Technical Documentation

In-depth technical resources for developers and system administrators.

Resource Description
Theoretical Background Contact centre concepts and metrics
Daktela V6 API Developing custom agent interfaces
HA Cluster High availability cluster configuration
Maximum Limits System limits and specifications

Help Centre

Troubleshooting guides for common issues.

Article Description
Daktela's Not Working General troubleshooting when Daktela isn't responding
Can't See Login Page Login page not displaying
Unable to Log In Web interface login issues
User Not in Ready State Agent status troubleshooting
Clear Browser Cache Fix display issues by clearing cache
Mobile App Not Working Mobile app troubleshooting
SW Phone Not Working Software phone issues
Mobile Notifications Push notification problems
No Device Online Device connectivity errors
Telephone (macOS) macOS telephone integration issues