Skip to content

Custom Translations

Go to Settings β†’ Workflows β†’ Custom translations to translate the items your agents and customers see β€” in bulk, from one screen. Permission to open it is granted by the Workflows area of a profile; in earlier versions it sat under Other/System.

This section enables bulk translation of following modules:

  • Statuses
  • Pauses
  • Macros
  • Ticket categories
  • Fields
  • Call script fields
  • Tickets/CRM/Call scripts form sections
  • Workflow tabs (title only)
  • Ticket views (title and description)

Once a module is selected, you will be able to translate the module's items, description, and values. The grid shows the languages into which each item has already been translated.

After selecting a specific item:

Information
Module The module the item belongs to.
Title The original title of the item.
Description The original description of the item.
Translation
Title Add a row for each language you want to translate the title into.
Description Add a row for each language you want to translate the description into (if available).
Options Add a row to translate a predefined option of a field (if available).

In addition to bulk translation, you can translate the aforementioned modules directly from the individual module's detail. To do this, open the item's detail in its own module (for example Settings β†’ Workflows β†’ Statuses), click the translation icon Translation icon in an item's detail and fill in the fields as described above.

Info

Translated tab titles are shown to any user whose interface language matches the translation, wherever the tab appears across the app. Translated ticket view titles and descriptions are shown the same way in the list of ticket views.