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Daktela SW Phone

Daktela Softphone – End of Support

We would like to inform you that the Daktela Softphone application is no longer supported.
Starting from version 2025.2, we distinguish between two installation types:

  • Automatic SIP provisioning – this option no longer works and has been fully discontinued.

  • Manual SIP setup – remains available for download, however, it will no longer receive technical support or updates.

To ensure optimal performance and full support, we recommend switching to one of the following options:

  1. Daktela Desktop App – our new native application with integrated telephony and enhanced performance.

  2. WebRTC Client – available directly in the Daktela web application.

  3. Daktela Phone Mobile App – available for both Android and iOS.

Manual SIP setup

Manual SIP setup

The Daktela Software Phone with manual SIP setup is intended for back office users (i.e. those that don't work with the Daktela GUI).

Download the Daktela Software phone with manual SIP setup using the button below and follow the installation instructions:

Download_SIPmanual.png

Once installed, start the Daktela Software Phone and click the Options button:

Daktela phone step 1 (1).png

Select Add Account...:

Daktela phone step 2.png


Log in to your SIP device:

Daktela phone step 3.png


Server: enter your hostname  – it is usually the same as the URL of your Daktela instance, e.g. "yourcompany.daktela.com".

Extension: enter your SIP device number (see  SIP devices to find your number).

Password: enter your SIP device password (see  SIP devices to find your password).

If your log in was successful, you will see you are online in the bottom left corner and your device number in the bottom right. Your Daktela Software Phone is now set up and ready to make and receive calls.

Daktela phone 2 arrows.png

The .ini file path is usually C:\Users\username\AppData\Daktela SW Phone RP\Daktela SW Phone RP.ini.

To place the .ini file in a different location, run the Daktela SW phone with an initialisation parameter such as: "Daktela SW phone.exe" /ini:"C:\temp\file.ini"