MS Teams Devices | Daktela Documentation

An MS Teams Device manages calls made or received through Microsoft Teams. To manage these devices, simply head to Manage → Devices → MS Teams Devices.

MS Teams Device Details

Set up your MS Teams device:

Setting	Description
MS Teams device	Enter the user's extension number from MS Teams.
Title	Enter a title, e.g. the user's name.
Description (optional)	Enter a description to help you identify the device in future.
Available for dynamic selection	Turn on to make this device available for agents to select dynamically from the navbar. Turn off to only make it possible to assign the device from Manage – Users – List of Users.

Save the device.

After you have set up your MS Teams Device, you need to configure the user in PowerShell.

Working With Devices

When you have set up your device, you can:

assign it to a user in Manage → Users → List of users, or
select it dynamically in the static panel for the current user to use it.

Presence sync

Presence sync from MS Teams

The MS Teams device also synchronizes the user’s status from Teams to Daktela. So if the user is unavailable in Teams, they will be marked as busy in Daktela as well. For this to work, the MS Teams device number in Daktela must match the MS Teams device in Teams.

Customers using an on-premises instance of Microsoft Teams must have a Hybrid setup (on-prem + cloud sync). If they are still using an older Skype for Business Server installation, presence synchronization will not work — there is no official API available to retrieve presence data from that environment.

Explanation of the status sync logic:

If the user’s status in Microsoft Teams is set to Available and an MS Teams device is configured in Daktela, Daktela synchronizes the device status based on the current state of the MS Teams device.
If the device is currently on a call, it will be shown as Busy in Daktela.
If the user sets their status to Busy, Do not disturb, Be right back, or Appear away, the device will be shown as Busy in Daktela, regardless of its current call state.
If the user sets their status to Appear offline or is actually offline, the MS Teams device is considered offline, and it will be shown as Unavailable in Daktela.