MS Teams Devices

An MS Teams Device handles calls made or received via Microsoft Teams. Go to Manage → Devices → MS Teams Devices to manage them.

Create a New MS Teams Device/Edit an MS Teams Device

To create a new MS Teams device from scratch, click Add new.

To use an existing MS Teams device as a template for your new one, click Clone in the Actions column.

To edit an existing MS Teams device, click its title.

The MS Teams device details will open.

MS Teams Device Details

Set up your MS Teams device:

Setting	Description
MS Teams device	Enter the user's extension number from MS Teams.
Title	Enter a title, e.g. the user's name.
Description (optional)	Enter a description to help you identify the device in future.
Available for dynamic selection	Turn on to make this device available for agents to select dynamically from the navbar. Turn off to only make it possible to assign the device from Manage – Users – List of Users.

Save the device.

After you have set up your MS Teams Device, you need to configure the user in PowerShell.

Working With Devices

When you have set up your device, you can: