We can help you get set up or find a solution to a technical difficulty remotely using different desktop sharing and control software:
TeamViewer
TeamViewer
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Download TeamViewer 11 from our web (we support version 11).
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Run the downloaded file.
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Select whether you want to install or just run and then select type of use (if you don't have a license, choose non-commercial use).

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Send us your ID and password.

AnyDesk
AnyDesk
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Download the software:
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for Windows - https://anydesk.com/platforms/windows
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for Linux - https://anydesk.com/platforms/linux
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for macOS - https://anydesk.com/platforms/mac-os
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Run the software.
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Send us your AnyDesk address.

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The support technician's connection needs to be confirmed due to safety reasons.

Google Desktop Sharing
Google Desktop Sharing
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You need to have Google Chrome browser installed.
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You need to have an active Google account (on-demand access will be provided by technical support).
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Add the Chrome Remote Desktop app from the Chrome web store to your browser.
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Add new application
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After you add the app, a new tab with your available applications will open (if it doesn't, enter chrome://apps/ into the address bar).
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Authorise access to your computer.

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Accept the required permissions.
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Click on the Share button.

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Install the software as instructed.
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Send the access code to your support technician.
