Remote Support

TeamViewer

• Download  TeamViewer 11 from our  web (we support version 11).

  

• Run the downloaded file.
  

  

• Select whether you want to install or just run and then select type of use (if you don't have a license, choose non-commercial use).

• Send us your ID and password.

AnyDesk

• Download the software:

  • for Windows -  https://anydesk.com/platforms/windows

  • for Linux -  https://anydesk.com/platforms/linux

  • for macOS -  https://anydesk.com/platforms/mac-os

• Run the software.

• Send us your AnyDesk address.

• The support technician's connection needs to be confirmed due to safety reasons.

Google Desktop Sharing

• You need to have Google Chrome browser installed.

• You need to have an active Google account (on-demand access will be provided by technical support).

• Add the Chrome Remote Desktop app from the Chrome web store to your browser.

  

• Add new application
  

  

  
  

• After you add the app, a new tab with your available applications will open (if it doesn't, enter  chrome://apps/ into the address bar).
  

  

• Authorise access to your computer.

• Accept the required permissions.

• Click on the Share button.

• Install the software as instructed.

• Send the access code to your support technician.