Changelog¶

New chat widget
- Completely redesigned with a modern UI and a broader feature set
- Multiple widgets per instance → run separate widgets for web, app, or several placements on the same site, each with its own configuration
- Native multi-language support, with automatic detection from the visitor's browser/site or manual selection
- Fully configurable UI, covering chat, history, and landing-page views
- Rich link previews, built-in GDPR consent message and AI disclaimer and many other features upcoming
Multi-language support for the chat Form module
- Forms shown inside chat conversations can now be translated per language, just like the rest of the widget
AMD (Answering Machine Detection) for campaigns
- Detect when an outbound call is picked up by an answering machine instead of a person
- Flag, skip, or automatically retry these attempts

WhatsApp operator connector improvements
- Smoother handoff of WhatsApp conversations to a human operator
New Campaigns dashboard & reporting
- Dedicated statistics dashboard for the new Campaigns (v3) engine

New Salesforce operator connector
- Hand off bot conversations directly to a human agent working inside Salesforce

Improved Daktela operator connector
- More reliable handling of operator messages between Daktela and the bot platform
Addon support
- New capabilities are increasingly shipped as addons
- An addon interface will also open up so customers can build and add their own
New AI Knowledge source: Daktela KB
- Connect your Agent's AI Knowledge directly to Daktela's Knowledge Base, with tag-based filtering

Rebrand to Daktela AI
- The whole platform has a new look, aligned with the Daktela AI brand
New Campaigns
- Completely new UI and API
- Better scheduling, contact imports, and call logic
- New per-campaign statistics dashboard

File attachments in Mailbot
- Mailbot can now include file attachments in its replies

Multi-language dialogs
- Build one dialog flow that supports multiple languages, instead of maintaining a separate flow per language
- Language can be detected automatically, set from the website/app, or switched manually mid-conversation
- Supported across all channels; chat currently has the richest set of output modules (messages with buttons), while email and voice each support one output option (synthesized speech / e-mail editor)
ElevenLabs text-to-speech option
- Added as a new voice synthesis option

Agent module can now access AI Knowledge sources
- You can now enable your Agent to use your AI Knowledge (uploaded files, websites, etc.) directly from the Agent settings panel
- This combines the Agent’s conversational intelligence with your organization’s private knowledge base for more accurate, informed, and cost-efficient responses
Asynchronous mode for AI Agent
- AI Agent will respond with placeholder message while the final response is processed
- Suitable for Voice channel and complex queries
Mail AI goals tracking
- Mail AI actions are now automatically tracked with goals - Email Sent, Email Forwarded, Email Suggested, Email Suggestion Used (for supported integrations) and others.
- Dashboard → General: “Email actions over time” graph
- Dashboard → Goals: compare and analyze specific goals
- Discussion Detail: view Mail AI goals alongside other goals in Goals widget
Product recommender improvements
- Possibility to prioritize products within a category
- Added keyword search in product description/name

New LLM Agent module
- Module that can lead the conversation (answer or ask further questions)
- You can specify the output paths that will stop the module in answering
- You can specify if (and which) integrations are available to the Agent

New Dashboard in admin
- Specific Dashboard for each channel (chat/voice/mail)
- Possible to add custom dashboards (contact our support)
- This will later replace Statistics menu
Improved context section in discussion detail
- You are now able to click on context value and see it formatted correctly
- Better formatting

Undo/Redo in dialog builder
- Press Ctrl+Z/Y or use buttons in Dialogs bottom panel
Dialog flow heatmap (Beta)
- When you filter out your your discussions you can visualize them in Dialog flow