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Widget

Note

This section applies to chat instances. Voice and mail instances don't have a Widget menu item.

Your chat widget is a complete self-service hub for your customers, not just a chat bubble. It has three modes:

  • Chat β€” the conversation itself.
  • History (optional) β€” a dedicated page listing a visitor's past conversations, tied to their browser.
  • Home (optional) β€” a fully customizable landing screen you build from widgets, letting you create your own self-service experience. Only a handful of widgets are available today, with more on the way β€” use Request a feature in the administration to tell us what you'd like to see next.

The three widget modes: Home, History, and Chat

What's Next?

  • Deploying the widget for the first time, or migrating from the old chat window? Start with Deploy Your Widget.
  • Need to control the widget from your own page's scripts β€” open/close it, pass visitor identity, set context, register tools? See Widget API.