Statuses¶
Use statuses to set what happened during an activity or in a ticket, what its outcome is or what stage of a process it is in.
Create a New Status/Edit a Status¶
Go toManage → Settings → Statuses  to see a list of your statuses. To create a new status from scratch,  click Add new. To use an existing status as a template  for your new one, click Clone  in the Actions  column. To edit a status , click its title. The status details will open.
Status Details¶
Fill out theTitle andDescription (optional), then set up your status settings:
| Settings | Description |
|---|---|
| Validation | When Validation is turned on, it will not be possible to save a campaign record with this status unless all required fields are filled in. You can set up your form required fields in Record types. |
| Next call | When Next call is turned on, it will not be possible to save a campaign record with this status unless a date and time for the next call is entered. |
| Colour | Select the colour of the flag displayed in the list of tickets when you select this status in a ticket.  |
Save your status.
Tip
Don't forget to select the Categories, Queues and CRM Record Types where you want to use the status.
Select Categories, Queues and CRM Record Types¶
In the Status list, clickCategories, Queues orCRM Record Types in theRelations column. This will open a list of yourCategories/Queues/CRM Record Types. Select the ones where you want to use the status and clickSave .
Tip
The Categories and CRM Record Types Relations you select here will be applied in the GUI only. It will be possible to select any status via the API in Tickets and CRM Records.