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SMS Server

Go to Application β†’ SMS server to display a list of your sent and received SMSes and to send bulk SMSes. Your profile needs SMS server in the System & Other area.

View Your Sent and Received SMSes

When you open Application β†’ SMS server, you will see a list of your sent and received SMSes. Click the title of a column to sort SMSes by that column. Click it again to reverse the sorting. Quick search for an SMS using the field above the list or filter your SMSes using the button above the list. Click Export to export your SMSes. If you have an active filter, only the filtered SMSes will be exported. See Bulk operations for more details.

SMS Delivery Status

The Result column shows how far each SMS you sent has got. Hover over the icon to see the details and the time.

Icon Status What it means
Grey tick Sent The SMS gateway accepted the message. If a delivery receipt was requested, the status changes to Delivered once the mobile operator confirms delivery to the phone.
Grey tick with a crossed-out bell Sent - Delivery receipt is disabled for this SMS The SMS was sent without a delivery receipt, so Daktela never learns whether it reached the phone. The status stays Sent.
Green tick Delivered The mobile operator confirmed that the SMS reached the recipient's phone. The tooltip shows the delivery time.
Red circle Not delivered The gateway accepted the SMS, but it never reached the phone β€” for example, the number is unavailable or the message expired.
Red circle Sending failed The SMS gateway didn't accept the message.

The same icon appears next to each message you sent in the SMS chat.

Info

Delivery is only confirmed when Delivery receipt is turned on in the SMS queue or the SMS connector.

Delivery status in the API

SMS messages (activitiesSmsMessages) carry time_sent (when the gateway accepted the message), time_delivered (when it reached the phone β€” empty until then) and delivery_receipt (whether a delivery receipt was requested). An undelivered message has result set to failed.

Send a Bulk SMS

  1. Click New bulk SMS at the top of the list of SMSes. The New bulk SMS dialog will open.
  2. Download the template in .xlsx or .csv format.

  3. Open the file. Each line you fill out corresponds to an SMS. Fill out:

    1. clid: the recipient's phone number. Mandatory.
    2. message: the text of the SMS. If you want to use a template that you have set up in Daktela, you can leave this column empty. You will be able to select a template in the next steps.
    3. datetime_scheduled: the date and time you want to send the message in dd.mm.yyyy hh:mm format. If you want to send all the messages at the same time, you can leave the column blank and set the time up in the next step.
    4. Save your file.
    5. Back in the New bulk SMS dialog, click Select files... and select your file or drop it into the grey area around the button.
    6. Select which Queue you want to use to send the SMSes.
    7. (optional) Select the Template you want to use as the SMS text. If you have filled out the message column in the upload file, don't select a template.
    8. (optional) In Datetime scheduled, select when to send the SMSes. If you have filled out the datetime_scheduled column of the upload file or if you want to send the SMSes immediately, leave this field blank.
    9. Select the Status that will be set in the SMS activity.
    10. Click Send.