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Instagram Comments

The Social media module lets you read and answer comments on your company's Instagram posts directly in Daktela, without opening Instagram. New comments reach you through a social media queue as activities, so you need to be Ready and logged in to that queue to receive them. To answer direct messages instead, see Facebook | Viber | WhatsApp | Instagram DM.

List of Posts

In the list of posts, you will find an overview of each post with comments on your Instagram pages.

List of Instagram posts with numbered filter, search and post controls

  1. Open a filter scheme.
  2. Start typing a word for a fast search
  3. Check to display the main posts.
  4. Check to display finished/done posts.
  5. Export your Instagram posts.
  6. Open the post details. See more info below.
  7. Follow the post.
  8. Change to main or done.

Post Detail

Info

Your published Instagram posts will only be transferred to Daktela if they receive comments. Daktela first receives a comment and subsequently links it to the corresponding post.

Click the title to open the post details.

Instagram post detail with numbered controls

  1. Content of the post.
  2. Select the post owner. You can take ownership yourself or pass the post on to someone else.
  3. Enter post followers. They will receive notifications when there are any changes to the ticket.
  4. Display reactions to your post.
  5. Adds a reaction to the post.
  6. Reply to the post. It opens the Instagram comments widget.
  7. Displays the attachment for the post.

Refresh Attachments

If an image attachment on the post or on one of its comments stops loading because the underlying Instagram link has expired, click Refresh attachments in the post header. It fetches fresh links for the post and all its comments at once, and the images reappear without reloading the page. The button only appears when the post has at least one image attachment.

Post Comments

Instagram post comments with numbered reply, reaction, merge and menu controls

  1. The number of responses to the comment. Click to Expand all replies to the comment.
  2. Display reactions to the comment.
  3. Reply to the comments. It opens the Instagram comments widget.
  4. Adds a reaction to the comment.
  5. Merge the comment into the ticket.
  6. Open activity detail.

  7. Dropdown menu:

  8. Delete comment.

  9. Hide comment on Instagram.
  10. Continue the conversation in chat.
  11. Yellow badge: hidden on Instagram.

Yellow badge on a comment hidden on the social network 9. Red badge: deleted on Instagram.

Red badge on a comment deleted on the social network

Instagram Comment Activity

From the Instagram; comment widget, you can write a reply to your post or comment.

Info

The activity detail screen may contain different widgetsset up in different order. The Instagram comment widget is the only mandatory one.

Instagram comment widget with numbered message controls

  1. Type your message in the field. To send your message, click Send or press Enter on your keyboard. Use Shift+Enter to start a new line.
  2. Open a dropdown menu and select a template to insert.
  3. Open a preview with emoji and click on to insert.
  4. Open Compose Features. See more information here.
  5. Select files to send to the customer or drag and drop files into the grey area around the Select files button.
  6. Send message.
  7. Mark the message as important.
  8. Close the message tab.

For administrators

Connecting your Instagram account and routing comments to a queue is described in Set Up Social Media.

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