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Linphone

Linphone is a free SIP software phone for Windows, macOS and Linux  that can be used with Daktela. Download it from https://www.linphone.org and follow the installation instructions. When installed, open it and set it up for use.

Warning

Please note that Daktela does not provide technical support for software phones.

Warning

Please note: There isno auto answer option in Linphone. To make or receive a call from Daktela, you will always need to answer it on the soft phone before being connected. We do not recommend Linphone for call center use.

Linphone Setup

From the home screen, open the Account Assistant :

assistant.png Click Use a SIP Account :

sip.png Set up your SIP Account:

  1. Username: enter your SIP device number (see SIP devices to find your number).
  2. SIP Domain: enter the hostname of your Daktela instance – usually the same as the address you use to log in to Daktela, e.g. "yourcompany .daktela.com".
  3. Password : enter your SIP device password (see SIP devices to find your password).
  4. Transport: select UDP. Click USE at the bottom of the form to finish the setup process.

setup.png

How to Answer a Call

Incoming Call:

  1. Client starts calling you.
  2. You will receive a notification in Daktela.
  3. Answer the Call in Linphone .
  4. Your Activity in Daktela will open.

Calls English - incoming.png

Outgoing Call:

  1. Start a call in Daktela.
  2. You will receive a call in Linphone . Accept it.
  3. Daktela will now call the number you have dialled from Daktela.

Calls English - outgoig.png