Skip to content

Zoiper 5

Zoiper 5 is a free VoIP softphone for Windows, macOS and Linux (Android and iOS) that you can use with Daktela. You need to buy a premium version of Zoiper 5 for use in a Call Centre. Download the Softphone from http://www.zoiper.com and install it to your device then follow the guide below to set it up.

Warning

Please note that Daktela does not provide technical support for software phones.

Zoiper Setup

Launch Zoiper on your device and follow the instructions:

  1. Enter the device number (see SIP devices to find your number).
  2. Enter the password of your SIP device (see SIP devices to find your password).

  3. Click Login . Zoiper 5 login screen with device number and password

  4. Enter your SIP Domain – usually is the same as the address you use to log in to Daktela, e.g β€œhttp://yourcompany.daktela.com ”.

  5. Click Next. Zoiper 5 SIP domain field Now click Skip: Zoiper 5 setup screen with the Skip button

  6. Wait until Zoiper 5 finishes the configuration test. You need to choose the same transport as you have set up in Daktela domain, otherwise the Softphone will not work (see more information in SIP Devices). For TLS you need the premium version.

  7. Click Next . Now you can start using Zoiper 5. Zoiper 5 setup finished

How to Answer a Call

Incoming Call:

  1. Client starts calling you.
  2. You will receive a notification in Daktela.
  3. Answer the Call in Zoiper .
  4. Your Activity in Daktela will open.

Incoming call flow between the customer, Daktela and Zoiper Outgoing Call:

  1. Start a call in Daktela.
  2. You will receive a call in Zoiper . Accept it.
  3. Daktela will now call the number you have dialled from Daktela.

Outgoing call flow between Daktela, Zoiper and the customer

Premium Version: You need the premium version of Zoiper 5 to use auto answer. To set up auto answer:

  1. Go to Settings β†’ Features β†’ Calls:

Zoiper call settings 2. Check instant or delayed auto answer.

.