External Numbers¶
An external number is an external SIP or MS Teams device that handles a call to an extension β typically a mobile phone. Go to Settings β Devices β External numbers to manage them.
This page is the field reference. For choosing between the device types and the end-to-end setup, see How Devices Work and Set Up Calling for Your Agents.
What Is the Difference Between an Extension and a Device?¶
An external number is one kind of device. For how extensions and devices relate, see How Devices Work.
External Number Details¶
Set up your external number:
| Setting | Description |
|---|---|
| Device / Number | Enter your external number including the prefix. It cannot be changed later. |
| Description (optional) | Enter a description to make it easier to identify the number. |
| Available for dynamic selection | Turn on to make this device available for agents to select dynamically from the navbar. Turn off to only make it possible to assign the device from Settings β Users β List of Users. |
| External type | Select SIP if your external number is a phone number such as a mobile phone. The Microsoft Teams option applied up to version 6.19.x only β on current versions, set up your MS Teams clients in the separate MS Teams Devices module instead. |
Working With Devices¶
When you have set up your device, assign it to a user in Settings β Users β List of Users or make it available for agents to pick themselves β see Permanent Assignment vs Dynamic Selection.