Remote Support¶
We can help you get set up or find a solution to a technical difficulty remotely using different desktop sharing and control software:
TeamViewer¶
- Download TeamViewer 11 from our web (we support version 11).
- Run the downloaded file.
- Select whether you want to install or just run and then select type of use (if you don't have a license, choose non-commercial use).
- Send us your ID and password.
AnyDesk¶
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Download the software:
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for Windows -Â https://anydesk.com/platforms/windows
- for Linux -Â https://anydesk.com/platforms/linux
- for macOS -Â https://anydesk.com/platforms/mac-os
- Run the software.
- Send us your AnyDesk address.
- The support technician's connection needs to be confirmed due to safety reasons.
Google Desktop Sharing¶
- You need to have Google Chrome browser installed.
- You need to have an active Google account (on-demand access will be provided by technical support).
- Add the Chrome Remote Desktop app from the Chrome web store to your browser.
- Add new application
- After you add the app, a new tab with your available applications will open (if it doesn't, enter chrome://apps/ into the address bar).
- Authorise access to your computer.
- Accept the required permissions.
- Click on the Share button.
- Install the software as instructed.
- Send the access code to your support technician.
