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Reports

Go to Reporting → Reports to group together statistics that you use often and to open them all at once in a report. You can also set up automatic email reporting.

Create a New Report/Edit a Report

  1. Fill out the Title and Description.

  2. Set up the default Time range for the statistics in your report. Unlike in Statistics, the time range in Reports is relative so you can keep using the report without having to change dates. Use one of the presets or enter your own time range.

  3. Use natural language to define your desired time. Example : use “- 1 week”, “6 days”, “5 hours”.

  4. Afterwards check the tooltip. See Entering Dates and Times for the full natural-language syntax. You can now set up to receive your report by email and select the statistics you want to include in your report.

Send Report to Email

Create a new report or edit an existing one to open the report details. Select the email frequency in Repeat once per. Select Do not send if you only want to view the reports in Daktela. Set the date and time of the first email in Report send time. All subsequent emails will be sent at the same time +1 day, +1 week or +1 month. Enter the email addresses that should receive the report. Separate addresses with commas.

Warning

Excel exports, including reports sent by email, will only contain data, not graphs, and will be in the contact centre default language.

Warning

Reports sent by email will always be in the contact centre's default language, regardless of the language used by the user who set the report up. Go to Settings → Global settings to select your default language.

Select Statistics

Create a new report or edit an existing one to open the report details.

  1. Drag statistics from the Statistics  list and drop them intothe report field. Click the Split buttonto set up multiple columns and adjust their width using the plus and minus signs buttons.
  2. Toggle Time range to Yes if you want to use the default time range set up in the report's general settings. If you toggle to No , set up the individual time range in the next step.

  3. Click the Settings button to open further filters and settings:

  4. Show parts: select if you only want to see the graph or the data (grid) in the report. Leave empty if you want both. Excel exports, including reports sent by email, will only contain data, not graphs.

  5. Time : set up a time range if you do not want to use the default one from 2. above.
  6. Select the Users and Queues you want to include in the statistic. Leave empty to include all.
  7. Set up any other filters – they are the same as in Statistics.
  8. Save your report.

Add Analytics to a Report

Analytics can be added to a report alongside statistics, letting you combine both in a single view.

  1. Open or create a report in Reporting → Reports.
  2. In the report editor, drag an analytic from the Analytics list and drop it into the report layout.
  3. Set the Time range option for the analytic:
  4. On — the analytic inherits the report's default time range (the same setting used by statistics).
  5. Off — the analytic uses its own saved time range filter.
  6. Save the report.

Tip

With Time range set to On, a single analytic can be reused across multiple reports, each with a different time range — without needing separate copies of the analytic.

View Report

In the Report list, click the blue Report button in the Actions column to view your report. Click Filters in the top right corner to display the filters for each statistic. You can then change them for each statistic individually, just like in Statistics.

Warning

Any changes to filters you make while displaying the report cannot be saved.

Click Excel export to download the report in .xslx format. Excel exports will only contain data, not graphs, and will be in the contact centre default language. Click PDF export to download the report in .pdf format. PDF export will contain data, graphs, and will be in the contact centre default language.