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Shoper
Shoptet
Skyshop
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AI Functions
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Answering Machine Detection
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Agent
Log in to Daktela
Get Started
Incoming Calls
Outgoing Calls
Email
Webchat
SMS
Facebook | Viber | WhatsApp | Instagram DM
Activity Widgets
Activities in Sidebar
Dashboard
Tickets
Social Media
Facebook Comments
Instagram Comments
CRM
Notifications
My Profile
Microsoft Teams
Team Leader
Blacklist
Knowledge Base
Listings
Interactions
Calls
Emails
SMS messages
Web chats
Messenger
WhatsApp
Viber
Instagram DM
Social Media Comments
Activities
CDR
Attempts
QA Reviews
Sessions
User Tracing
Audit and Batches
Campaign Records
Application
Realtime
Wallboards
Fax Server
SMS Server
Announcements
Reporting
Statistics
Reports
Analytics
Bulk Operations
Filtering and Filter Schemes
Administrator
Manage
Users
List of Users
Accesses
Rights
Call Permissions
External Users
Devices
SIP Devices
Daktela Devices
External Numbers
MS Teams Devices
Provisioning
Queues
Calls Inbound
Calls Outbound
Outbound Campaigns
Preview Campaign (Manual)
Progressive Campaign
Predictive Campaign (Dialler)
Robocaller
Email Queue
SMS Queue
Web Chat Queue
Web Click To Call
Facebook Messenger Queue
Social Media Queue
Viber Queue
WhatsApp Queue
Custom Queue
Instagram DM Queue
Call Scripts
Custom Call Scripts
CRM Settings
Databases
Contacts Database Form Settings
Accounts Database Form Settings
CRM Record types
Blacklist Database
Knowledge Base Settings
Ticket Settings
Views
Categories
SLA
Macros
Social Media Views
Routings
Call Routings
Email Routings
SMS Routings
Web Chat Routings
Click-to-Call Routings
Facebook Routings
WhatsApp Routings
Viber Routings
Instagram DM Routings
Settings
Groups
Pauses
Statuses
Tabs
Templates
Time Groups
Custom translations
QA Forms
Events
Event configuration
Agent Greetings
Integrations
Authentication Integrations
Active Directory
Azure AD (Entra ID)
Generic OAuth 2.0 SSO
Google
CRM Synchronisation Integrations
Dynamics 365
Money S4/S5
Pipedrive
Pohoda
Prestashop
Raynet CRM
Salesforce
Shoper
Shoptet
Skyshop
SugarCRM
WooCommerce
Billingo
HubSpot
Helios Green Integration
K2
External Libraries
Aristotelos
Google BigQuery & Looker Studio
Generic PBX Device Sync
Jira
Azure Email Tenant Application
CTI Panels
Hubspot CTI Panel
Salesforce CTI Panel
SAP CTI Panel
Development and API Integrations
REST API
PHP SDK
JavaScript SDK
Dart SDK
Other Integrations
Daktela Hub
ClickUp
MS Teams
Pipedrive - Deals into Campaign records
Slack
Zapier
Events – Integration
iFrame widget
Screen pop
Speech-To-Text
Analytics Settings
Licensing
Global settings
System state
SIP Phone Setup
SW Phones
Daktela SW Phone
WebRTC Client
MicroSIP
Telephone (macOS)
Zoiper 5
Linphone
Answer Calls on Phones Without Auto-Answer
HW Phones
Cisco SPA
Yealink phones
Gigaset
Setting of External XML Address Book on Yealink Phones
Phone Accessories
Remote Support
General Information and Tips
A Quick Start Guide for Admins
Basic Daktela Setup
Advanced Daktela Setup
Additional Daktela Products
Daktela's Integrations
Other Resources
FAQ
Daktela PBX Diagram and Overview
Minimum Requirements
Connecting to Your PBX: Network Configuration
Daktela Glossary
Breadcrumbs
Daktela User Documentation
Administrator
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